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Contact Center & Customer Service (CS)


Contact Center & Customer Service (CS)

Call centers can handle inbound and/or outbound calls, and be located either within a company or outsourced to another company that specializes in handling calls. Typically, they are used by online merchants, telemarketing companies, computer product help desks, mail-order organizations, polling services, charities and any large organization that uses the telephone to sell and provide products or services or enhance the customer experience.


I.T Development Customer Service Team

I.T Development Customer Service Team delivers warm and friendly person-to-person interaction through different contact means, including voice phone call, online live chat, email, instant messages and more options are available upon request.


Through outsourcing to our Customer Service (CS) Team, our business partners can focus on the areas rendering higher value added service, i.e. higher productivity. iEnterprise CS team is professionally trained to deliver different customized messages to satisfy diversified needs. Our market research team has provided customized market research service for startup and established business owners to collect crucial information about the target marketplace and business intelligence programs to improve client satisfaction, product competitiveness and profit margin.

Examples are:

  • Hotline Customer Service

  • Customer Service

  • Online Live Chat services ranging from general product/service plan enquiry, aftersales service to questions on customer invoicing and payment confirmation in both Chinese and English language

  • Customer Relationship Management (CRM) for both inbound and outbound call services for startups and SMEs.

  • I.T telesales service customized for partners’ online services platform

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